Terms & Conditions

Agreement and Eligibility

These Terms govern access to the GoGecko website, B2B product catalogue, ordering portal, administration tools, and procurement services provided by Star Hygiene Solution Pvt Ltd. By using the service, you confirm that you are authorized to act for your organization and agree to these Terms.

Commercial proposals, quotations, purchase orders, client agreements, and written service terms may contain additional conditions. Where a signed agreement expressly conflicts with these website Terms, the signed agreement governs that specific relationship.

Accounts and Authorized Use

• Provide accurate business, tax, contact, branch, billing, and delivery information.
• Keep credentials confidential and promptly report suspected unauthorized access.
• Use only the client, branch, product, order, and reporting data authorized for your role.
• Do not probe security, disrupt the platform, upload malicious material, scrape restricted data, or impersonate another user.
• Your organization is responsible for managing its authorized users and internal approval permissions.

Products and Orders

Product descriptions, images, availability, lead times, taxes, minimum quantities, and prices may change. An order submitted through the platform is a request to purchase and remains subject to validation, availability, approval, applicable commercial terms, and acceptance by GoGecko.

• Users must review products, quantities, branch, shipping address, taxes, and totals before submission.
• GoGecko may contact the client to clarify an order or correct an evident catalogue, pricing, tax, or availability error before fulfilment.
• Substitutions, customization, special sourcing, or partial fulfilment require agreement with the client.
• Order status shown in the platform reflects the latest recorded operational update and may depend on third-party logistics information.

Pricing, Taxes, and Payment

Prices and payment terms are governed by the applicable catalogue, quotation, invoice, purchase order, credit arrangement, or client agreement. Taxes are applied according to the available seller, buyer, and transaction information.

The current platform does not collect public online payments. Payment instructions, credit periods, and account reconciliation are handled through approved commercial and invoicing channels.

Delivery and Acceptance

• Delivery estimates are indicative unless expressly guaranteed in writing.
• The client must provide accurate delivery details and reasonable site access.
• The recipient should inspect deliveries and promptly report shortages, damage, or incorrect items with supporting evidence.
• Risk, title, and acceptance are governed by the applicable invoice, quotation, purchase order, or client agreement.

Intellectual Property

The GoGecko platform, design, software, text, graphics, and branding are owned by or licensed to Star Hygiene Solution Pvt Ltd. Product names, marks, and images may belong to their respective owners. No license is granted except the limited right to use the service for authorized business procurement.

Availability and Liability

We aim to keep the platform accurate and available but cannot guarantee uninterrupted access or that every third-party product, network, supplier, or carrier will always be available. To the extent permitted by law, indirect or consequential losses are excluded, and any direct liability is subject to the applicable written commercial agreement.

Nothing in these Terms excludes liability that cannot lawfully be limited or excludes rights mandatorily available under applicable law.

Governing Law and Changes

These Terms are governed by the laws of India. Courts with jurisdiction over Gurugram, Haryana will have jurisdiction, subject to any dispute-resolution clause in an applicable signed agreement.

We may update these Terms to reflect service, legal, or operational changes. The current version and update date will be published here. Continued use after an update constitutes acceptance to the extent permitted by law.