GoGecko

Scope and Responsibility

This policy explains how GoGecko, a venture by Star Hygiene Solution Pvt Ltd., handles personal and business information when you use our public website, ordering portal, administration tools, support channels, and related procurement services.

Organizations that provide user accounts may also control how their authorized employees use the platform. Users should follow their organization’s internal privacy and access policies.

Information We Collect

Account and identity details such as name, business email, phone number, role, client, and branch assignment.
Business and delivery information such as company, branch, billing, shipping, tax, and contact details.
Order information including products, quantities, approvals, notes, status history, invoices, receipts, and delivery documents.
Support communications and information submitted through contact or service channels.
Technical information such as device, browser, IP address, session, security, and usage logs.

How We Use Information

Provide secure account access and role-based ordering workflows.
Process, approve, fulfil, track, report on, and support business orders.
Generate invoices, tax records, operational reports, and audit trails.
Communicate service, security, order-status, and support information.
Prevent misuse, diagnose errors, maintain security, and improve platform performance.
Meet contractual, tax, accounting, regulatory, and legal obligations.

Information Sharing

We do not sell personal information. We disclose information only where needed to operate the service, fulfil orders, comply with law, or protect legitimate rights.

Authorized users and administrators within the relevant client organization.
Suppliers, logistics partners, technology providers, and professional advisers supporting an order or the platform.
Government, tax, judicial, or regulatory authorities where legally required.
A successor organization in connection with a lawful merger, acquisition, or business transfer, subject to appropriate safeguards.

Security and Retention

We use role-based access, authentication, secure transport, restricted document delivery, logging, backups, and operational controls appropriate to the nature of the information.

Information is retained for as long as needed to provide services, maintain order and accounting records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary by record type and applicable law.

Cookies and Analytics

The platform uses essential cookies for authentication, session security, preferences, and core functionality. Limited technical analytics may be used to understand performance and improve usability. Blocking essential cookies may prevent authenticated features from working.

Your Choices and Rights

Request access to or correction of personal information, subject to verification and applicable law.
Ask about deletion or restriction where retention is not required for contracts, orders, security, accounting, or law.
Update account information through an authorized administrator or support channel.
Raise a privacy concern using the contact details published on our website.

Policy Changes

We may update this policy when our services, legal obligations, or data practices change. The current version and its update date will be published on this page. Material changes may also be communicated through the platform or registered contact details.

Privacy Policy